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Express
Standard
Click & Collect

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Tops online ท็อปส์ออนไลน์
Express
Standard
Click & Collect
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You can quick select/change delivery address or pickup store from this bar.

You can view products in your cart and start checkout from here.

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Tops Prime payment for first month will be charged with The 1 points and starting from next month it will be charged on your credit card.

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Not enough points for full payment, Tops Prime payment will be charged on your credit card.

Do you require a full tax invoice?
Do you require a full tax invoice? Yes
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Tax invoice will be sent with the package

Order Summary
24 Hr Express Delivery 24 Hr Express Delivery
Click & Collect Click & Collect
Freshness Guarenteed Freshness Guarenteed
Free Delivery above ฿888 Free Delivery above ฿888
By placing an order, you agree to 
Terms and Conditions Terms and Conditions and acknowledged the Privacy Policy acknowledged the Privacy Policy

Book A Slot

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 Tops Prime

 All Express and Standard Deliveries are FREE

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Tops Prime

Get free shipping no matter how many times you shop.

Both standard and express delivery! with minimum order over 250 THB

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Nearby Stores

Store change

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Changing your delivery option may update your store and cart items, and the app will refresh.

Collect from

Pickup is easy and free Pickup Instructions
icon Select Collection Store icon
Tops market Sukhapibal 3
Open everyday 100:00 to 18:00
Change
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Confirmation code will be sent to collector’s phone number and email. Please show ID card together with confirmation code to collect your order.

Tax Invoice Information

Do you require a full tax invoice?

Tax invoice will be sent with the package

Add New Tax Invoice Address

Read More

1
Requests for issuing tax invoices must only be made within the date of purchase.
2
If requesting a tax invoice does not follow the correct tax invoice request procedure such as not requesting through the specified channel, the tax invoice applicant's information is not provided correctly or partially correct. The company reserves the right not to issue tax invoices.
3
A tax invoice will be issued on the date for delivery. or success delivery process
4
The date shown on the tax invoice receipt. may not match the order date or payment date depending on the tax invoice request order arrangement.
5
Tax invoice documents that have already been requested / already issued If further amendments are required, this can be done within 30 days only. (from the date of issuance of the invoice)
5.1
Name Spelling correction BUT the company reserve the right the change to another name or another juristic person
5.2
Address correction
5.3
Amendment of the taxpayer identification number (wrong number order but cannot change a person / juristic person)

My shipping address

Tax Invoice Address Book

left-icon Add New Shipping Address Add New Tax Invoice Address right-icon

Add Shipping Address

Add New Tax Invoice Address

Note To Store

270/270 Note to our staff for this order...

How To Pickup

1

Once the order is ready, you will receive a collections code.

2

Go to selected store pick up your order at the Click & Collect counter. You will be required to show the Pickup code along with your ID card/passport (original only) to the store staff.

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Ordered item(s) will be kept for 1 days,

after the pickup package is ready.

Select pickup store

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Redeem Points

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You can redeem a maximum of ฿ or points on this order

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To continue, tap the Remove button to clear your previous points calculation.

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My Order

Confirm change delivery address/pickup store?
Prices and products might change according to your delivery address/pickup store

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Store Details

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Select Card/ QR payment

The1 Credit Card
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(Test) Get free gift voucher up to 20,000 Baht with Credit Card payment on Delivery via Central The1 Credit Card

*Please check terms & conditions on Credit card promotion page before making a payment.

Other Credit Card or QR payment
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(Test) Get On-top Cash Back up to 15%* when shop with participating credit card

*Please check terms & conditions on Credit card promotion page before making a payment.

Find CVV Number

Visa and Mastercard cards show the three-digit CVV number on the back of the card, to the right side of the signature panel.

Register

 

If you have not registered with Tops Online, you can simply do so via our website. Please follow this button.

Register with your Facebook account or your e-mail

How to login

 

If you have already register, you can simply login with your Facebook account or your e-mail together with your password, then click “Log in”

Help Menu

Help menu is where you come to this page.

How to search

Hard time to browse for what you want?  Simply type the product you want in the “search box” and enter or click search button.

 

How to order

Click “Add to cart” once and your item will be added to cart 1 unit.

For the other quantity, simply change the number or hit "+ / -"

You can review and make the changes to your order and quantity of item in the cart by clicking the cart menu. The cart displays all your products, the quantity unit of each item and the prices. If you which to complete the order, click “Go to checkout”.

Review your order items and select your delivery method

If you wish for us to issue the full tax document, please tick “Need a full tax invoice” option and fill in “Add New Tax invoice address” , or choose “Don’t need full tax invoice”

Select the express delivery service & delivery time slot. then click “Go to payment

Or Select the standard delivery service & delivery time slot ,then click “Go to payment

To make payment

 

• Credit card online: The simplest method where you can easily pay online with your credit card information. At the stage of check out, the system will pre-authorize your amount and will actually make the amount capture at the end of the day where your order is already delivered.

• Cash on delivery / Dolfin E-wallet on delivery: You can pay cash or money transfer via Dolfin Application when the delivery staff meets you at the door or

• Credit card on delivery: For your comfort, you can swipe your credit card when our staff delivers your order. Please note that once the payment method is selected, you cannot change to other method at the time of payment.

In some event that products might become out of stock before our staff has the chance to pick up for you. Please let us know your preference:

• Allowing our staff to call you.

• Not allowing our staff to call you.

Also, you can leave a short message in “NOTE” to our staff for this order.

Then click “Proceed to checkout” to complete your order.

How to use the application

 

 
You can download Tops Online application by scanning the QR Code below or 
Click Here
Open Tops online application
Member registration

A Tops online, you can easily do so. Register using Facebook or email account.

Login

A If you are a member with Tops Online, who can login via the registered Facebook or email account. Type in username and password then click “login”

Searching for Products and Place an order
My order status and history
My coupons
LIVE chat

Product and promotion details

 

Do we deliver in your area?

You can check our service areas by simply click "Check Service Area"


Q What are delivery options?

A Currently we have home delivery and Click & Collect service.

Q Is there any delivery fee?

A For home delivery, the standard delivery is free of charge for any order at 888 Baht or more per receipt. For orders valued less than 888 Baht, the standard delivery fee is 60 Baht per order.

However, Tops online reserves the right to limit the quantity of the following product groups per order; drinking water, alcoholic beverages, non-alcoholic beverages, cooking and household. In case you wish to place an order for the aforementioned products in an exceeding quantity of the minimum but not over the maximum per order, a delivery surcharge will occur depending on the type of delivery. Please see the table below.

Q How do I see all the delivery fee and the products I added to cart?

A Please click the cart menu at the right pane of your screen, and click “Go to checkout”

Delivery Service & Delivery Time Slot are in the lower of the page together with delivery fee.

Q Do you deliver to my home?

A We deliver to most of places in Thailand and whole Bangkok. Please check our service areahere.

 

Q What are the delivery rounds?

A Same Day Delivery service is available to all our delivery area, on when order is made before 13:00 o’clock.

You can order up to 7 days in advance.

Delivery Time Slots
Round 110:00 - 12:00
Round 212:00 - 14:00
Round 314:00 - 16:00
Round 416:00 - 18:00
Round 518:00 - 20:00
Round 620:00 - 22:00


Upon placing your order, you will receive an automatic confirmation email. A separate confirmation will be sent when your order has been dispatched out for delivery.

Q Can I add more than one delivery address?

Absolutely, this will be convenient for your next purchase to other places like office. Please click “My Account” and click “Personal information and address

Add New Delivery Address 

You can save this address or make it default for this purchase.

Q Can I have other person receive my order when I am not around?

A Of course! For your convenience, you can put the recipient’s name in the delivery address information, and click “Change delivery address”.

Select the delivery address you wish to make the change and contact address/name. Click “Edit”.

Make the changes you require and click “Save and Use”.

Q What time will I receive my order?

A You will receive your order within the window period selected during placing order. Our home delivery staff will call you around 15-30 minutes before arriving at your location.

Q Can I change the delivery address after making payment?

A You cannot make the change to delivery address in the order you have just completed. If you wish to make the change or cancel the order, you maycontact usor call 1467 (09:00 - 21:00)

Q What is the soonest time I can receive my order?

A For normal delivery, the soonest you can place order and receive your order is within the day! Please make your order before 13:00 and you can have your order within 18:00-20:00

Or you can choose Express Delivery upon available delivery time slot.

Q Do I need to be home to receive the delivery?

A You do not need to be home to receive your delivery, however you can:

- Indicate who will be the receiver on your behalf at the “Remark” field before checking out your order.

- Inform the staff who made the phone call to your prior to the delivery and advise who will be the recipient.

*Important: If you have entered discount coupon at checkout, please present the coupon card to the delivery staff in order to make it valid.

Q Why the product I receive does not look like what I see on the web

A Manufacturer constantly update their packaging to improve their sales, but do not worry, even different package but you sure get the same product.

 Q Do you have any credit card campaign?

 Yes, please visitMember Privilegepage to view your eligible campaign

 Q I see Buy 2 Pay 1 promotion, What is this promotion?

 A Buy 1 Pay 1 is the promotion to which you add 2 units to cart (same item) and you pay for just 1 unit!

Q What is e-coupon?

 A E-Coupon is the discount code you can apply to your order. The coupon will have its terms and condition. Please make sure you apply the right coupon for the right product or order.

 Q I got an E-Coupon code, how to I apply it?

A At check out after selecting delivery method and area, the web will redirect you to “Order Summary” page where you can final review your order. If you have eligible coupon according to its terms and condition, please click “Enter Coupon Code” box to fill in.

 Q I enter coupon code but the web says it is invalid. What happened?

 A Each coupon has its validity and conditions applied. Please make sure your coupon is still valid and meets the requirement. For promotion terms & conditions, please see Promotion Term & Condition

 Q Is there any terms or condition for promotion?

 A Yes, please see below:

Promotion Term & Condition

  • Excluding the following items: wholesale (7 or more items bearing the same barcode per receipt), bulk pack of M-150's products, Birdy's products, Sponsor’s 24-pack products, Carabao Dang’s 50-pack products, Singha’s 24-pack soda, Hales Blue Boy's products, Brand’s products, electronics, all gift baskets, alcoholic beverages, infant and follow-up formula of baby milk powder, supplementary food, cooking oil, cooking sugar, medicine, medical supplies and some cosmeceutical products.
  • Discounts will be applied at the point of purchase once the receipt meets the tier spending amount and during the period specified
  • Promotion coupon carries no cash value and cannot be transferred, exchanged, negotiated or sold and cannot be redeemed against cash.
  • Coupons must be presented with the purchase upon receiving the order.
  • Central Food Retail Co., Ltd. reserves the right to change the terms & conditions without prior notice.

Promotional coupon calculations

Coupons can be applied to receipt of spending amount that meets the specified threshold without the products not applicable to promotions

Example: 100 Baht coupon when shop 1,000 Baht with the following items in the

Example: 100 Baht coupon when shop 1,000 Baht with the following items in the cart:

Cola     Buy 2 Pay 1     Price 60 Baht
Red Wine      Price 700 Baht
Wheat Flour     Red Hot     Price 200 Baht
Yogurt      Price 100 Baht

Total cart amount would be 1,060 Baht, but the eligible amount to apply coupon is 60 + 200 + 100 = 360 Baht Red Wine's price will not be included since it is an excluded item from promotional campaign.

  • Multiple coupons may be applied as long as total threshold meets with all that required by each coupon's terms and conditions. That is, a coupon

Payment

 

Q What are the means of payment?

A You can select payment method based on your convenience. We accept cash on delivery / credit card on delivery, and credit card online (American Express, JCB, Visa and Mastercard)

Q What are the security measures in online payment?

A Tops online website uses the world class payment gateway with highest security system. It is is fully compliant with PCI DSS 3.2 and certified as a Level 1 Service Provider, which is the key security standard within the payments industry. All credit card data are encrypted and directly sent to the bank hence do data will be stored in Tops online server

Q How will I know that the payment is successful or not?

A If the payment is successful, you will receive a confirmation email from Tops online as well as an email from our Payment Gateway. You may as well receive an SMS/Email from your bank issuer should you have registered with your bank to receive the confirmation. In any case, if you receive the payment confirmation from banks and not from our website, please contact us here or call at 02-2950930

 

Q If I pay by credit card online, and I don’t like some of the items I receive, how do I refund/return some items?

A When you make payment by credit card online, Tops online system merely pre-authorize or book the amount in your credit. If you receive your order and find products you wish to reject receiving, please return the products to the delivery man. Your transaction will be re-calculated and settled with the adjusted amount at the end of the day.

 

Q Can I change the method of payment after making the order successfully?

A We have to sincerely apologize, after making the order you cannot change the payment method. For any support we can contact us hereor call 02-2950930 (09:00 - 21:00)

PAYMENT METHODS:

1. Credit / Debit card Online & (Credit /Debit in Dolfin)

  • Customers can pay by a Visa, Master Card, Amex and JCB credit card on our website through the payment gateway of the credit/debit card provider.
  • While processing, customers will be asked for One-Time-Password (OTP) for the first use only, which will be sent to the mobile phone number registered to the credit/debit card provider.
  • All the information is private and secured. No credit card information is stored on the website’s server.
  • If the payment is declined due to reasons such as the credit card has not been activated or the amount is above the credit limit, please contact the customer service of the credit card provider.


1.1 Pay thru online payment gateway

  • Pay with Credit card online meaning that the amount is being reserved on your credit card (On hold only) and not yet deducted/charged from your card.
  • Once the payment is completed, the order confirmation will be emailed to customers.
    In case, the weak internet connection during ordering process may result in an incomplete order and you will not receive any emails from us, please make a new order. For enquiries regarding the payment, please contact our Call Center for your order status by call 02-2950930 (09:00 - 21:00)
  • Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
  • On delivery date, the final settlement amount shown on tax invoice/receipt will be charged/deducted from your credit card.

Remarks : Pay with Debit card or Credit/Debit card in Dolfin online meaning that purchase amount will be instantly deducted from your card account.

 

1.2 In the event of refund will be in accordance with the following cases

  • Cancel purchase order: the reserved amount on your credit card will not be charged, the system will release reserved amount to your credit card depending on credit card issuer’s policy
  • In the case products are out of stock or actual deliver items are less than reserved amount on delivery date
    - The system will release differential reserved amount to you as follow;
    If customers pay by a credit card issued by a commercial bank in Thailand, the release reserved amount/differential reserved amount will be initiated to the credit card within 30-45 business days after delivery date. However, this may vary by the credit card billing date of customers.

    If customers pay by a debit card issued by a commercial bank in Thailand, the refund amount/differential refund amount will be initiated to the credit card within 45-60 business days after delivery date. However, this may vary by the debit card billing date of customers.
  • Refund is subject to some delays in case of inevitable circumstances.
  • Terms and conditions are subject to change without prior notice.

Remarks: Cards not recommended for Online Payment Gateway including debit card from all banks, JCB, American Express (Amex), and other credit card issued by foreign banks.

2. Cash on Delivery

  • Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
  • Please prepare cash amount equal to payment amount.
  • In the case products are out of stock, Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
  • In the event of return some items *Payment amount will match the actual quantity & price of goods you received.
  • In the event of order rejected *No payment will be required.

3. Credit/Debit on Delivery

  • Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
  • Delivery staff will bring a credit card swipe machine for customer to make a payment upon delivery.
  • In the case products are out of stock, Payment amount shown on tax invoice/receipt on delivery date will match the actual quantity & price of goods you received.
  • In the event of return some items *Payment amount will match the actual quantity & price of goods you received.
  • In the event of order rejected *No payment will be required.

    4. Pay thru Dolfin wallet

  • Once the payment complete, purchase amount will be instantly deducted from your Dolfin wallet account.
  • In the case products are out of stock or actual deliver items are less than purchase amount on delivery date, the system will refund differential amount to your Dolfin wallet within 2 business days after the delivery date.
  • In the event of return some items * The system will refund differential amount to your Dolfin wallet within 2 business days after the delivery date.
  • In the event of order rejected * The system will refund differential amount to your Dolfin wallet within 2 business days after the delivery date.

Return and Exchange policy :

  • Return products undamaged, in the original condition and with the tax invoice / receipt.
  • Please contact customer service 02-2950930  within 7 days after delivery date for any exchange or refund case. We will arrange a pickup slot time from your place.
    *Note: we will contact you back for your suitable time to pickup items back from you within 1 business day.
  • Product return or exchange process*We will consider your request whether it meets our terms and conditions within 1-7 business days depending on the products

        * If it meets our terms and conditions for return or exchange, our staff will contact you

* If it does not meet our terms and conditions for return or exchange, our staff will contact you and keep the items for 7 days

  • For return or exchange that received free gifts, discount coupons or extra equipment that was delivered with the products, customer must return all together with the return/ exchange item
  • The following products cannot be return or exchanged, products that have been unpacked/opened for consumption (not in original condition) such as fresh food, fruit & vegetable, frozen food, ready to eat meal, ice cream or beverage can/bottle

Remarks:

Some products are guaranteed by the manufacturer or distributor even though not in the original package, Tops Online will send to manufacturer or distributor to consider.

 

Refund conditions :

  • If customers pay by a credit card issued by a commercial bank in Thailand, the refund amount will be initiated to the credit card within 30-45 business days after delivery date. However, this may vary by the credit card billing date of customers.
  • If customers pay by a debit card issued by a commercial bank in Thailand, the refund amount will be initiated to the credit card within 45-60 business days after delivery date. However, this may vary by the debit card billing date of customers.
  • Payment via Dolfin wallet, the system will refund amount to your Dolfin wallet within 2 business days
  • Choose cash voucher (equal amount of return items) which you can use to buy goods at Tops Supermarket where you have returned the items only within 7 days     

Delivery

 

Do we deliver in your area?

You can check our service areas by simply click "Check Service Area"


Q What are delivery options?

A Currently we have home delivery and Click & Collect service.

Q Is there any delivery fee?

A For home delivery, the standard delivery is free of charge for any order at 888 Baht or more per receipt. For orders valued less than 888 Baht, the standard delivery fee is 60 Baht per order.

However, Tops online reserves the right to limit the quantity of the following product groups per order; drinking water, alcoholic beverages, non-alcoholic beverages, cooking and household. In case you wish to place an order for the aforementioned products in an exceeding quantity of the minimum but not over the maximum per order, a delivery surcharge will occur depending on the type of delivery. Please see the table below.

Q How do I see all the delivery fee and the products I added to cart?

A Please click the cart menu at the right pane of your screen, and click “Go to checkout”

Delivery Service & Delivery Time Slot are in the lower of the page together with delivery fee.

Q Do you deliver to my home?

A We deliver to most of places in Thailand and whole Bangkok. Please check our service areahere.

 

Q What are the delivery rounds?

A Same Day Delivery service is available to all our delivery area, on when order is made before 13:00 o’clock.

You can order up to 7 days in advance.

Delivery Time Slots
Round 110:00 - 12:00
Round 212:00 - 14:00
Round 314:00 - 16:00
Round 416:00 - 18:00
Round 518:00 - 20:00
Round 620:00 - 22:00


Upon placing your order, you will receive an automatic confirmation email. A separate confirmation will be sent when your order has been dispatched out for delivery.

Q Can I add more than one delivery address?

Absolutely, this will be convenient for your next purchase to other places like office. Please click “My Account” and click “Personal information and address

Add New Delivery Address 

You can save this address or make it default for this purchase.

Q Can I have other person receive my order when I am not around?

A Of course! For your convenience, you can put the recipient’s name in the delivery address information, and click “Change delivery address”.

Select the delivery address you wish to make the change and contact address/name. Click “Edit”.

Make the changes you require and click “Save and Use”.

Q Can I change the delivery address after making payment?

A You cannot make the change to delivery address in the order you have just completed. If you wish to make the change or cancel the order, you maycontact usor call 1467 (09:00 - 21:00)

Q What time will I receive my order?

A You will receive your order within the window period selected during placing order. Our home delivery staff will call you around 15-30 minutes before arriving at your location.

Q What is the soonest time I can receive my order?

A For normal delivery, the soonest you can place order and receive your order is within the day! Please make your order before 13:00 and you can have your order within 18:00-20:00

Or you can choose Express Delivery upon available delivery time slot.

Q Do I need to be home to receive the delivery?

A You do not need to be home to receive your delivery, however you can:

- Indicate who will be the receiver on your behalf at the “Remark” field before checking out your order.

- Inform the staff who made the phone call to your prior to the delivery and advise who will be the recipient.

*Important: If you have entered discount coupon at checkout, please present the coupon card to the delivery staff in order to make it valid.

In case your answer cannot be found.

For more information, please contact Tops online here.

Contact Us